A New Chapter Begins
After years of pouring my heart into Ivory London, I’m stepping into a new season of life — it’s time for me to retire and embrace a new chapter. Thank you for being part of this incredible journey.
It’s been an honour — and now, it’s time to say goodbye.
With love,
Clara
FAQs
Once your order ships, we’ll send you a tracking link via email. You can use this link to monitor your parcel’s progress at any time. If you haven’t received it, please check your spam folder or contact us
You may return items within 30 days of delivery if they are:
- In original, unworn condition
- Returned in original packaging
We do not offer free returns. For details, please email ivory.londonn@gmail.com with your order number.
We're here to help! Please email us at ivory.londonn@gmail.com with:
- Your order number
- A brief description of the issue
- Any relevant photos (if applicable)
Our support team typically replies within 24–48 hours.
Orders are typically processed within3 business daysafter being placed.
Yes. Returns may be refused if:
- The item is worn, used, or damaged
- Hygiene-related products are not in original condition
- The return is sent after 30 days
Additionally, returns must be sent to our designated warehouse—not to the sender or a UK Address.
If your tracking shows “shipment information received,” your item is queued for dispatch. Delays may occur during high order volumes. We’ll notify you of any major disruptions.